Refund Policy

Understanding refunds here starts with where each dollar actually goes:

• Your ad spend— paid by you, directly to the ad platforms (Google Ads, Microsoft Advertising, Reddit, Pinterest, Snapchat), on your own payment method. Ad-Aura never holds this money, so we cannot refund it. If you believe a platform mischarged you, that dispute goes to the platform — we're happy to help you assemble the evidence.
• The flat base fee ($99 / $199 / $399 per month depending on plan) — paid to Ad-Aura for the platform and the AI agents. This is the part our refund policy is mostly about.
• The take rate (a percentage of managed spend on Growth and Business plans) — paid to Ad-Aura for managing spend that actually ran on the platforms. Because the underlying spend really happened, the take rate is generally not refundable — except when we metered it wrong (see section 4).

If a defect in Ad-Aura materially prevented the service from doing its job — campaigns could not be managed, the dashboard showed wrong data that you relied on, optimizations executed incorrectly — we will refund a prorated share of that month's base feecovering the affected period. Tell us what happened within 30 days of noticing; we'll investigate against our own logs and err on the side of the customer when the evidence is ambiguous.

If an Ad-Aura defect caused campaigns to spend in a way you had explicitly configured against (for example, a spend cap you set that we failed to enforce), tell us immediately. We'll review it case by case and make it right where the fault is ours — that can include crediting fees beyond the prorated base fee. What we can't do is refund platform spend that ran with your approval under settings working as designed.

You can cancel any time from Billing → Manage subscription— no call, no retention script. Cancellation takes effect at the end of the current billing period: you keep access until then, you're not billed again, and already-billed periods are not refunded. There are no long-term contracts, setup fees, or early-termination fees to refund in the first place.

Our metering is built to under-bill, never over-bill, when something goes wrong — and we audit it. If you believe an invoice is wrong anyway, email us. We can produce the per-platform, per-day spend records behind every metered charge; if the numbers don't support the invoice, we refund or credit the difference promptly, your choice.

We do not guarantee advertising results, and disappointing campaign performance is not by itself grounds for a refund — no honest ad tool can promise outcomes that depend on your market, budget, and offer. What we promise instead: the agents' reasoning is visible, changes are staged for your approval by default, and you can cancel at any period's end if it isn't working for you.

Card disputes are handled through Stripe's standard process, and we respond with the records described above. Honest ask: email us first. A two-line message resolves most billing surprises faster than a chargeback does, and it keeps your account in good standing while we sort it out.

Email hello@ad-aura.comfrom your account email with the rough dates and what went wrong. You'll get a human reply within one business day (US hours — it's a small team and the founder reads every message). Approved refunds go back to your original payment method via Stripe, typically within 5–10 business days.